Post Secondary Student Management FAQ

Will the Post Secondary Student Education Management system run in Windows XP or Vista operating system?

Yes, PSSM will work with Windows XP Professional Operating system or Windows Vista (32bit).

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Can the program be used by multiple users?

Yes, if you are networking the program and installing it on a server. You must meet the minimum system requirements for the Server (Question 3) and networking (Question 4) to ensure the program functions properly.

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Will the program run in a Windows 2003/2008 Server environment?

Yes, the server minimum requirements include: Pentium 4, 4 GHZ, with CD /DVD ROM drive, 4 GB of RAM (Required for network installations only). Server Operating System: Windows 2003 or 2008 Server with all the latest service packs. (Required for network installations only).

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Is the Post Secondary Student Management system networkable?

Yes, PSSM can be networked as long as you have a Network Interface Card for your system. Ethernet 100mbps interface cards and hubs installed in the Server and each workstation are the minimum system requirements to have the Education program networkable. For each additional user, Lanpak licenses must be purchased.

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The pre-cheque register is missing some/all clients.

When setting up rates as Admin ensure you enter a max range higher than $0. Enter in an amount that is higher than any payouts you have set up for your students. The end date of the rate should also be completed with a date for as late as possible (i.e. Dec 31, 3008). This will avoid you having to update the end date frequently.

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I am trying to produce a vendor cheque and I keep getting a message “No vendor is assigned”. How do I add a vendor?

Go into housekeeping and then select the ‘Vendors’ option on the left hand side of the screen. Click ‘New’ at the top of the right hand screen and enter the appropriate information about the vendors.

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A student is not showing in the pre-cheque register that should be.

If a student is not on the pre-cheque register report but should be, please check the following:

  • Verify the student is entered into the system.
  • Verify payment details exist for this student.
  • Verify that the student’s status is approved active.
  • Verify that the student has payment details for the payment frequency that you have selected.

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The ‘Create Batch’ button is greyed out even after I have done a pre-cheque register.

The create batch icon will only be available if the pre-cheque register report contains no errors. View the report and fix any errors that are listed.

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How do I reverse cheques?

Reversing cheques will update the ‘to date’ totals, so cheques should be reversed before your month end is performed. To reverse a cheque you must be logged in as a power user or admin:

  • Select ‘Periodic Processing and History/Reversal’ option from the list on the left hand side of the screen.
  • Select the History/Reversal option from the periodic processing menu.
  • If logged in as admin: Select your organization (in place of default).
  • Select the ‘Is Vendor’ box at the top of the right hand screen if reversing a vendor cheque.
  • Select the cheque to reverse, by using your mouse to highlight the number.
  • Select the ‘Reversal’ button at the top of the screen. The status of the cheque will change.
  • Select the ‘Print’ button to print a report to confirm that the cheque has been reversed.

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I cannot see any cheques listed when I go to history/reversal.

In order to for cheques to go into the history you have to delete the cheque batch from ‘After Cheque Production Report’ under Student Payment Processing. You will have to be logged in under Standard User to access this.

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